Cancellation & Rescheduling Policy

Certification and Safety

Created Date: October 9, 2026

Effective Date: October 9, 2026

Last Modified: October 9, 2026

We understand that plans change and sometimes life simply gets in the way. At the same time, certification examinations and OSHA training require us to reserve time, order exams, schedule instructors, prepare materials, and, in some cases, arrange travel.

Our cancellation and rescheduling policy provides reasonable flexibility while covering the commitments Certification and Safety makes when you schedule an examination or training.

Certification Examinations

This policy applies to the following certification examinations scheduled through Certification and Safety

  • NATE (North American Technician Excellence)
  • EPA (Section 608 Refrigerant Handling)
  • ESCO Group (Including HVAC Excellence and all specialized ESCO exams)

    Payment is required before your examination is ordered and your appointment is scheduled. Once Certification and Safety orders your examination, it has incurred costs associated with your test.

    • 24 hours or more before your scheduled appointment: You may reschedule your examination to another available appointment at no additional charge. If you choose to cancel instead, you will receive a 50% refund.
    • Less than 24 hours before your scheduled appointment: Your payment is non-refundable. We may consider rescheduling if unexpected circumstances prevent you from attending.
    • No-show: If you do not attend your scheduled examination and do not contact us, your payment is non-refundable.

    Unexpected Circumstances

    We understand that life happens. Illness, family emergencies, severe weather, and other unexpected situations can make it impossible to keep a scheduled appointment.

    If something beyond your control prevents you from attending, please contact us as soon as you reasonably can. Certification and Safety may allow you to reschedule your examination based on the circumstances.

    Exceptions are considered on a case-by-case basis and are not guaranteed.

    OSHA 10 Training – On Campus

    If you are registered for an OSHA 10 class held at our campus and cannot attend your scheduled class, you may move your registration to the first available OSHA 10 class.

    We will apply your payment to that class.

    OSHA 10 and OSHA 30 Training – Off Campus

    Off-campus OSHA 10 and OSHA 30 training requires additional planning. We may reserve an instructor, block out training dates, prepare course materials, and make travel arrangements specifically for your organization.

    Because of those commitments, the following cancellation and rescheduling policy applies:

    • 10 or more calendar days before training: You may cancel or reschedule the training. If you cancel, you will receive a 90% refund of the amount paid. The remaining 10% covers administrative and scheduling costs.
    • 3 to 9 calendar days before training: You may reschedule the training. We will apply your payment to the rescheduled training date. No refund will be issued.
    • Less than 3 calendar days before training: Your payment is non-refundable. We will work with you to determine whether rescheduling is possible based on instructor availability and any expenses already committed.
    • No-show or training cannot be conducted when we arrive: Your payment is non-refundable.

    If Certification and Safety Needs to Cancel

    Sometimes circumstances outside our control may require Certification and Safety to cancel or reschedule a certification examination or training class.

    If Certification and Safety cancels, you may choose to reschedule at no additional charge or receive a full refund of the amount you paid.

    Scheduling, Canceling, or Rescheduling

    To schedule a certification examination or training:

    Please use the scheduling form provided on our website.

    To cancel or reschedule an existing certification examination or training:

    Please email danny@certificationandsafety.com. Your email provides a written record of your request and the date and time we received it. We will use the date and time we receive your email to determine the notice period under this policy.

    Please include your name, the certification examination or training you scheduled, the scheduled date, and whether you need to cancel or reschedule.

    Need to discuss your situation with us?

    Use our Schedule a Callback option to arrange a time for us to call you.

    Scheduling a callback does not count as submitting a cancellation or rescheduling request. You must submit cancellation or rescheduling requests by email.